At pinoy go, your personal information is treated with the same care we put into building a great gaming experience. This Privacy Policy explains what data we collect, why we collect it, how it is used, and the rights you have as a player based in the Philippines. We keep things straightforward — no legal maze, just clear answers.
Last updated: June 2025 | Applies to all registered players in the Philippines
When you create an account on pinoy go, we collect your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. This information is required to comply with Philippine regulations on online gaming and to ensure that only eligible adults aged 21 and above can access the platform. Your date of birth is used strictly for age verification and is never shared with third parties for marketing purposes. We also collect your preferred currency and payment method details to facilitate smooth deposits and withdrawals in Philippine pesos. All registration data is stored on encrypted servers and is accessible only to authorised personnel with a legitimate operational need.
As you use the pinoy go platform, we automatically collect data about your gaming activity, including the games you play, bet amounts, session duration, and the features you interact with most frequently. This usage data helps us improve the platform experience, personalise game recommendations, and identify any unusual activity that may indicate a security concern or problem gambling behaviour. We also collect device information such as your operating system, browser type, screen resolution, and IP address to ensure the platform displays correctly and to detect unauthorised access attempts. Log data including timestamps, page views, and error reports are retained for a limited period to support technical troubleshooting. None of this activity data is sold to external advertisers or used to build profiles for third-party commercial purposes.
To process deposits and withdrawals, we collect transaction details including the payment method used, transaction amounts, timestamps, and reference numbers associated with GCash, Maya, and other supported Philippine payment channels. Full card or e-wallet credentials are never stored directly on our servers — payment processing is handled by certified third-party payment processors who operate under their own strict security standards. We retain transaction records for a minimum of five years as required by Philippine anti-money laundering regulations and for the purpose of resolving any payment disputes that may arise. If you contact our support team about a payment issue, our agents may access your transaction history to assist you, but this access is logged and audited. You can request a summary of your transaction history at any time by contacting [email protected].
When you contact our support team via email or live chat, we retain records of those conversations to ensure continuity of service and to improve the quality of our customer support. Any feedback, complaints, or suggestions you submit are stored and reviewed by our team to identify areas where the platform can be improved for all Filipino players. If you opt in to receive promotional emails or SMS notifications, we store your communication preferences and use them solely to send you relevant updates about pinoy go offers, new games, and platform news. You can update or withdraw your communication preferences at any time from your account settings or by contacting our support team directly. We do not use your contact details to send unsolicited third-party marketing materials under any circumstances.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have clear and enforceable rights over your personal data. Here is what you are entitled to — and how to exercise each right.
You have the right to request a copy of all personal data we hold about you at any time. We will respond to verified access requests within 15 business days. Simply email [email protected] with your registered username and a clear description of the data you wish to access.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic details such as your contact number and email address directly from your account settings, or contact our support team for changes that require identity re-verification.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Please note that certain data — particularly transaction records — must be retained for regulatory compliance periods before deletion can be completed. We will inform you of any applicable retention obligations when processing your request.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Once you exercise this right, we will cease using your data for marketing immediately. You may also object to processing based on legitimate interests, and we will review your objection and respond within a reasonable timeframe.
Where technically feasible, you may request a copy of your personal data in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider if you choose to do so. Portability requests are processed within 30 business days of identity verification.
If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact us first at [email protected] so we can attempt to resolve the matter directly and promptly before escalation becomes necessary.
We share limited personal data with carefully selected third-party service providers who assist us in operating the platform — including payment processors, identity verification services, and cloud infrastructure providers. All such providers are contractually bound to process your data only for the specific purpose for which it was shared, and they are prohibited from using it for their own commercial purposes. We conduct due diligence on all third-party partners to ensure they maintain data security standards consistent with or exceeding our own. No personal data is shared with advertising networks, data brokers, or social media platforms for targeting or profiling purposes. If a service provider relationship ends, we require the return or secure destruction of any personal data that was shared with them.
There are circumstances in which we are legally required to disclose personal data to Philippine government authorities, regulatory bodies, or law enforcement agencies — for example, in connection with anti-money laundering investigations, fraud prevention, or court orders. In such cases, we disclose only the minimum information necessary to comply with the legal obligation, and we will notify you of any such disclosure where we are legally permitted to do so. We do not voluntarily share data with government agencies beyond what is strictly required by applicable Philippine law. All regulatory disclosures are documented internally and reviewed by our compliance team to ensure they fall within the scope of our legal obligations.
We will never sell your personal data to any third party under any circumstances — this is an absolute commitment, not a conditional one. We will never share your data with external advertisers, affiliate marketers, or data aggregators for commercial gain. We will never use your data to make automated decisions that produce significant legal or similarly significant effects on you without providing a meaningful opportunity for human review. We will never transfer your personal data to a country outside the Philippines without ensuring that adequate data protection safeguards are in place. Your trust is the foundation of the pinoy go platform, and we take every measure to ensure that trust is never compromised.
If you have any concerns about how your data is handled, reach out to our support team at [email protected] — or check our FAQ for quick answers about account security and data management.