At pinoy go, we believe gaming should always be an enjoyable form of entertainment — never a source of stress, financial strain, or harm. This page outlines the tools, guidelines, and support resources we provide to help every Filipino player stay in control of their gaming experience. Whether you are a casual player or a regular, these resources are here for you.
Applies to all registered players in the Philippines | For players aged 21 and above only
Set a daily, weekly, or monthly cap on how much you can deposit into your pinoy go account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately, while increasing it requires a 24-hour cooling-off period to protect you from impulsive decisions. This tool is especially useful for players who want to keep their gaming spend within a fixed budget each month. You can review and adjust your deposit limits at any time from the Account Settings section of the platform.
Choose how long you want each gaming session to last, and we will send you a clear on-screen reminder when that time is up. Session reminders help you stay aware of how long you have been playing, which is one of the most effective ways to prevent gaming from becoming excessive. You can set reminders for as little as 30 minutes or as long as several hours, depending on your preference. When the reminder appears, you are always free to continue playing — the choice is entirely yours. The reminder is simply a nudge to pause, reflect, and decide consciously rather than playing on autopilot.
If you feel you need a short break from gaming, you can activate a cool-off period of 1 day, 7 days, or 30 days directly from your account. During a cool-off period, your account will be temporarily suspended and you will not be able to log in, place bets, or make deposits. This is a lighter alternative to full self-exclusion and is ideal for players who want a brief reset without permanently closing their account. The cool-off period cannot be cancelled once activated, so it provides a genuine barrier against impulsive play. After the period ends, your account will automatically reactivate and you can resume playing at your own pace.
For players who feel they need a longer or permanent break, self-exclusion allows you to close your account for a minimum of 6 months or permanently. Once self-exclusion is activated, your account is fully locked and cannot be reopened during the exclusion period under any circumstances. We will also remove you from all marketing communications immediately upon activation. If you choose permanent self-exclusion, our team will process the closure and ensure your data is handled in accordance with our Privacy Policy. We strongly encourage any player who feels their gaming is out of control to use this tool without hesitation — your wellbeing is always more important than your account activity.
Your account dashboard includes a clear summary of your gaming activity, including total time spent, total deposits made, and net gaming results over any selected period. Reviewing this data regularly is one of the best habits a responsible player can develop, as it gives you an honest picture of your gaming patterns over time. The tracker is updated in real time and is always accessible from your account profile. If you notice patterns that concern you — such as increasing session lengths or rising deposit amounts — we encourage you to use the limit-setting tools described above. Awareness is the first and most powerful step toward staying in control.
pinoy go strictly prohibits access by anyone under the age of 21, in line with Philippine gaming regulations. During registration, all players must verify their age using a valid government-issued ID, and our team conducts additional checks where necessary. If you share a device with younger family members, we strongly recommend using device-level parental controls to prevent accidental access to the platform. Any account found to belong to a minor will be immediately closed and all funds returned in accordance with applicable law. Protecting young people from gambling harm is a responsibility we take seriously and enforce without exception.
Problem gambling can develop gradually and is not always easy to spot in yourself. Here are some common signs that your gaming may be moving beyond healthy entertainment. If any of these feel familiar, please reach out to our support team or one of the organisations listed below.
You find yourself continuing to play or increasing your bets in an attempt to win back money you have already lost. This pattern is one of the clearest indicators of problem gambling and can quickly lead to significant financial harm. Losses are a normal part of gaming and should never be treated as debts that need to be recovered through further play. If you notice this behaviour in yourself, activating a cool-off period or deposit limit immediately can help break the cycle before it escalates further.
You are using money set aside for essential expenses — such as rent, food, bills, or family needs — to fund your gaming activity. Healthy gaming should only ever involve discretionary funds that you can genuinely afford to lose without affecting your daily life or financial obligations. If gaming is competing with your basic needs for money, this is a serious warning sign that requires immediate action. Please use our deposit limit tools or contact our support team at [email protected] for guidance on next steps.
You are staying up late to play, missing work or school commitments, or neglecting relationships and responsibilities because of gaming. When gaming starts to interfere with your physical health, professional life, or personal relationships, it has moved beyond entertainment into something that needs to be addressed. Setting session time reminders and daily time limits can help restore a healthier balance. Speaking to someone you trust — a friend, family member, or counsellor — is also a valuable step toward regaining perspective.
You feel restless, anxious, or irritable when you are unable to access the platform, or you find yourself thinking about gaming constantly even when doing other things. These feelings can indicate a psychological dependence on gaming that goes beyond casual entertainment. It is important to recognise that these feelings are a signal from your mind that something needs to change, not a reason to play more. Professional support from a counsellor or helpline can make a significant difference in helping you understand and manage these feelings in a healthy way.
If you or someone you know is struggling with problem gambling, professional help is available. The following organisations provide confidential support and guidance to Filipinos affected by gambling-related harm.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a dedicated Responsible Gaming programme that provides resources, self-exclusion registries, and referral services for players experiencing gambling-related difficulties. PAGCOR's programme is available to all players in the Philippines and is a trusted first point of contact for anyone seeking guidance. Their team can assist with voluntary exclusion from licensed gaming platforms and connect you with appropriate counselling services. You can reach PAGCOR through their official government channels for more information about available support options.
The National Center for Mental Health in the Philippines provides mental health support services including counselling for behavioural issues such as problem gambling. Their crisis hotline is available to anyone in the Philippines who needs immediate emotional support or guidance. Problem gambling is recognised as a behavioural health concern, and the NCMH team is trained to provide compassionate, non-judgmental assistance. Reaching out to a mental health professional is a sign of strength, not weakness, and can be a life-changing step toward recovery and healthier habits.
Gamblers Anonymous is a peer support fellowship for people who have a desire to stop gambling. Meetings are held regularly across the Philippines and provide a safe, confidential space to share experiences and receive support from others who understand what you are going through. The programme follows a proven 12-step recovery model and has helped countless individuals across the world regain control of their lives. Membership is free and open to anyone who believes they may have a gambling problem, regardless of how severe or mild their situation may seem.
Our support team at pinoy go is available around the clock to assist any player who has concerns about their gaming behaviour or wants to activate responsible gaming tools on their account. You can reach us at [email protected] and our team will respond promptly with guidance, account assistance, or referrals to professional support services as needed. All responsible gaming enquiries are handled with complete confidentiality and without judgement. We are committed to being a platform that genuinely cares about the wellbeing of every Filipino player who chooses to play with us.
Whether you want to set limits, take a break, or just have questions about how gaming works on our platform, our FAQ and support team are ready to help you play smarter.